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Managing business process flows / Ravi Anupindi, Sunil Chopra,... [et al.]
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Edité par Pearson Education - 2014 - 3e édition international
"For graduate level courses in Operations Management or Business Processes. A structured, data-driven approach to understanding core operations management concepts.Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process. he third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice." (source : www.pearson.com)
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