Le grand manuel du TAGE MAGE® : 18 tests, 200 fiches, 2 400 vidéos / Arnaud...

Livre | Sévigné, Arnaud. Auteur | 2023 - 8e édition

L' organisation relation clients : CRM : 7 nouvelles sources de création de...

Livre | Waserman, Sylvain (1967-....). Auteur | 2001

Salesforce.com for dummies / by Tom Wong, Liz Kao, and Matt Kaufman

Livre | Wong, Tom. Auteur | 2011 - 4th Edition

If you're in management, your partner and customer base are your most important assets. Learn to close deals faster, gain real-time visibility into sales, and collaborate instantly-- with Salesforce.com!Introduction. Salesforce ba...

Customer relationship management : concepts and technologies / Francis Butt...

Livre | Buttle, Francis. Auteur | 2019 - 4ème édition

Section A: Understanding customer relationships. Introduction to CRM. Understanding relationships. Managing the customer journey : customer acquisition. Managing the customer journey : customer retention and development. Section B...

Customer relationship management / Ed Peelen

Livre | Peelen, Ed (19..-....). Auteur | 2013 - 2nd ed.

Customer relationship management / Ed Peelen

Livre | Peelen, Ed (19..-....). Auteur | 2005