Brand new : how entrepreneurs earned consumers' trust from Wedgwood to Dell...

Livre | Koehn, Nancy Fowler (1959-). Auteur | 2001

Customer relationship management : concept, strategy, and tools / V. Kumar,...

Livre | Kumar, V.. Auteur | 2018 - Third edition

La 4è de couv. indique : "This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, co...

Brand hijack : marketing without marketing / Alex Wipperfürth

Livre | Wipperfürth, Alex. Auteur | 2005

Manager la génération Z : mieux appréhender les nouveaux comportements / Él...

Livre | Gentina, Élodie (1982-....). Auteur | 2023

"La génération Z (née entre 1995 et 2010) représente aujourd’hui un tiers de la population mondiale. Connectée, agile et porteuse d’une nouvelle vision du monde, elle exprime des préoccupations fortes, complexes et parfois contrad...

Marketing and customer loyalty : the extra step approach / Mauro Cavallone

Livre | Cavallone, Mauro. Auteur | 2017

"This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance th...

Emotional branding : the case of Big Brother in France : a project study / ...

Livre | Berrada, Mehdi. Auteur | 2010