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Personal conflict management : theory and practice / Suzanne McCorkle, Melanie J. Reese
Livre
Edité par Routledge - 2018 - 2nd edition
The nature of interpersonal conflict and its causes. Conflict in everyday life. Conflict management theories. Competitive and cooperative conflict approaches. Causes of conflict. How sex/gender, race, culture, and generation affect conflict. How power, trust, and humor affect conflict. Conflict management skills. Listening and seeking information. Conflict style and emotional intelligence. Negotiation. Conflict assessment. Conflict in specialized circumstances. Bullies and difficult people. Mediation and other conflict interventions. Managing the aftermath : anger, apology, forgiveness, and reconciliation. Conflict in context. Families and conflict. Conflict in intimate relationships. Conflict at the workplace. Conflict and social media.
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