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Service quality in leisure, events, tourism and sport / by John Buswell, ..., Christine Williams, ..., Keith Donne, ... [et al.]
Livre
Edité par CABI - 2017 - 2nd edition
La 4e de couverture indique : "Service quality is at the forefront of how the leisure, events, tourism and sports (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition ... addresses the key points and principles of managing service quality across the industry sector"
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