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The employee experience : how to attract talent, retain top performers, and drive results / Tracy Maylett, EdD, and Matthew Wride, JD

Livre

Maylett, Tracy. Auteur | Wride, Matthew. Auteur

Edité par Wiley - 2017

Introduction. Great expectations. You're digging in the wrong place. The expectation gap. Ask your doctor about expectation alignment dysfunction. An intentional framework. Three contracts. The brand contract. The transactional contract. The psychological contract. Trust. Moments of truth. Magic. Building the extraordinary.

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