Conversation transformation : recognize and overcome the 6 most destructive communication patterns / by Ben Benjamin, Amy Yeager, Anita Simon

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Conversation transformation : recognize and overcome the 6 most destructive communication patterns / by Ben Benjamin, Amy Yeager, Anita Simon

Livre

Benjamin, Ben E. (1944-). Auteur | Yeager, Amy (1975-). Auteur | Simon, Anita (1936-). Auteur

Edité par McGraw-Hill. New York - 2012

Can this conversation be saved?. Teaching an old brain new tricks. Polite fights. Clairvoyant readings. Catastrophe forecasts. Question traps. Gripe cycles. Blame games. Beyond the six challenges "an all-purpose tool" to improve any conversation. Afterword.

Note

Notes bibliogr. p. 232-238. Index

Langue: anglais
Description physique: 1 vol. (viii-246 p.) ; 23 cm.

Date de publication: 2012

ISBN: 978-0-07-176996-9 ; 0-07-176996-X

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Domaine(s)

Sciences humaines et sociales > Sociologie

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